Policies

If you have any questions regarding your order, please contact us or call us at 702-658-2109 and we’ll be happy to assist you.

Returns and Exchanges

If you’re not satisfied with the quality of any of our products, send it back for a replacement-NO QUESTIONS ASKED. Please call the number above if you experience any problems with your order.

Due to the personalized nature of many of our products, we don’t offer returns on engraved or personalized items. HOWEVER, we will be happy to assist you in any way if there is a problem with the quality of the item or if there is a misprint.

Shipping and Handling

All of our items are shipped directly from the factory. As a result, each item in your order may be shipped separately and are priced per item. We charge flat shipping for collars/leashes and id tags. Personalized/engraved items ship in 5-7 days after your order is submitted.

Privacy Statement

We hate spammers and we vow never to use or sell your information to a third party. Additionally, your payments are processed through PayPal and their secure, trusted servers and we never have access to your credit card information.

If you have any questions or concerns about our policy, please don’t hesitate to contact us at customerservice at thegermanshepherdstore.net

Thank you.